To request a refund, sign in to the user panel and open a support ticket. Explain your request and include the relevant order details. If your account has multiple orders, specify which one the request concerns so it can be reviewed.
Keep your payment receipt before submitting a request. You can describe the issue in your ticket, but don't send your account password or sensitive details from a full payment record. Check replies in the original ticket and provide any additional information needed for review.
The money-back guarantee does not imply a fixed processing or payment arrival time. This page does not promise a processing duration or arrival date; the Refund Policy and support ticket response determine how a request is handled. If you simply need a different allowance, review the monthly plan upgrade rules before deciding what to do.